Free Help Desk Software

Sponsored by LBE Help Desk Software Easy to use and affordable helpdesk software to manage all your Customer Service issues.

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The free version of our helpdesk software is no longer available.

Please try the 45 day trial of our latest help desk software


LBE Help Desk Software will help you to:
	increase customer satisfaction reduce customer downtime reduce support call numbers give faster and more accurate responses to your customers solve new problems by finding past solutions ensure everyone knows what is going on identify problem areas in your products or services
Lbe Help Desk Software is:
	compatible with Windows XP, 2000, 2003, ME, 98 and 95 Easy to setup - no expensive consultant visit required. Simple to use -Your operators will require a minimum of training Accessible from anywhere - run as a windows or a web application. Scalable - grows with your business.
Buy Now online and receive your helpdesk software licences immediately. Credit cards and Purchase Orders accepted. 30 day money back guarantee.

LBE Help Desk software provides a computer helpdesk and web enabled help desk solution, helping you to improve customer service and automate your customer service.

Web Help Desk Software

operated entirely through your web browser, designed to be used both by your support staff and your customers. Install the Web Help Desk software on your server then access it from any machine with a web browser. Web Helpdesk Software - more information.

Desktop Help Desk Software

This is a MS Windows application. It is typically used by a company's support staff. Complete control is given over how data is presented, and the desktop help desk software comes with powerful predefined filters, shared data views, text macros and more. Desktop Helpdesk Software - more information.

Our users say:
"Great support, I must say, one of the best I ever seen and I have been in the business for 10 years"
Niclas Hultberg - KonsumentForeningen Bohus

Both the Desktop and Web Help Desk Software share the following features:

General:

Easy to use - minimal training required.
Adapts to your organization structure.
You can give Operators only the system privileges they need.
Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
Custom Fields: These can be renamed by you and used to store information that your business needs.
Tutorials guide you through basic and advanced operations.

E-mail:

Notify the operator and/or the Customer when a Job is actioned/created.
Supports most e-mail systems.

Helpdesk Jobs:

Complete Audit trail of what actions were taken and by whom.
Manage support contracts by expiry date and/or number of new Jobs.
Automatic escalation of Job Priority.
Transfer of jobs between operators.
Target completion dates make it easy to see problems are dealt with in time.
Track hours and cost spent.
Categorize and Prioritize jobs.
Maintain customer, contact and Asset/Inventory details. : Track down those 'problem machines'.
Link files to Helpdesk Jobs - useful for e.g. screen-dumps
Child Jobs - which must be completed before it is possible to complete the 'Parent' Job.
Knowledge base makes it easy to find answers.

Reports:

Monitor your helpdesk activity, performance and expenditure.
Most reports are presented as bar charts - easy to understand.
Reports are in html format making it easy to publish them to your management and/or customers.